Workshop Manager

Benefits for the Workshop Manager at Crawley Audi Include:

Job Benefits

• Annual bonus potential of £12,000
• Established and stable management team
• Manufacturer training programme
• Industry leading onboarding and induction programme
• 25 days annual leave + 8 Bank Holidays.
• Company pension scheme
• Employee referral programme
• Working Pattern and applicable rotas

JOB PURPOSE

The role of the Workshop Manager is to:

•  Manage the process of optimising workshop resources to meet agreed departmental budgets.
•  Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
•  Support the Aftersales Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
•  Support the Aftersales Manager in achieving service volumes and profit objectives through motivating and developing the workshop team to be fully competent in their productivity.
•  Deliver Manufacturer CXM targets through right first time, on time workshop management and through class leading internal and external communication

Department/Business/Location:

Workshop

Reports to:

Aftersales Manager

Direct Reports:

Technicians

KEY RESPONSIBILITIES

This Job Description is not contractual, and the content may be updated at any time.

•  Calculate and manage the effective use of workshop resources for the business.
•  Implement technician retention tools as per company guidelines
•  Recruitment of technicians
•  Ensure workshop is hitting and maintaining EVHC targets
•  Monitoring and being proactive ensuring work levels are sufficient to meet targets
•  Monitor individual and workshop efficiencies to ensure key performance indicators are met.
•  Plan the distribution of work amongst the team utilising available skills mix.
•  Identify individual training and development needs and manage bookings.
•  Manage liaison between workshop and service reception on customer vehicle progress.
•  Monitor and maintain workshop standards in accordance with brand requirements alongside the Workshop Manager.
•  Ensure understanding and adherence to the requirements of manufacturer service requirements and customer satisfaction indicators.
•  Maintain and develop own skills and technical knowledge.
•  Maintain safe working practices and abide by the working rules and standards of the business.
•  Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
•  Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
•  Communicate regularly to the workshop team, sharing updates on targets and internal communications

Skills & Requirements

Essential:

•  Competency in numeracy, literacy and IT.
•  Good organisational and leadership skill with the ability to delegate and motivate the team.
•  Strong problem solving and decision-making skills with the ability to work under pressure.
•  Full UK driving licence.
•  Smart appearance.
•  Energy and enthusiasm.
•  A full understanding of workshop department and KPI’s

Experience

Desirable:

•  Relevant manufacturer experience.

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

• We Treasure our people and our customers
• We challenge ourselves to grow & improve
• We grab responsibility
• We run in the same direction as one team
• We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application at [email protected]