Frequently asked questions
Want to know more about the roles in our network of Volkswagen Group retailers… click here to answer some common questions you might have about working with us.
Vehicle technician
The Vehicle Technician diagnoses, repairs and services the range of Volkswagen Group cars and vans. All automobile technician staff work together to ensure vehicles are serviced with maximum efficiency and to the very highest standards. You’ll receive comprehensive vehicle technical tuition from our training centre and an insight to cutting-edge technologies while working in our workshops. You’ll learn about our information systems, best practice, diagnostics and all the very latest technologies.
The Service Technicians of today work within a team, equipped with the latest technology, in pristine environments. You’ll be servicing and maintaining the latest Volkswagen Group products and, when necessary, diagnosing complex faults using leading-edge technology.
Automotive parts advisor
A Parts Advisor plays a key role interacting with all areas of the business, including Sales, Service and Customers. You’ll develop knowledge of products to understand the purpose of vehicle parts and how they function. The work is diverse and you’ll be working both behind the scenes as well as at the front desk.
Customer service advisor
The Customer Service Advisor is the crucial link between the customer and the technical team, ensuring that the flow of information between the workshop, the rest of the retailer and the customer is managed in a way that delivers unparalleled customer service at all times. They’re the front-line members of the technical team. As a Customer Service Advisor you will deliver excellent service, to our high quality standards and be supported to continuously improve your technical understanding and product knowledge to be able to support customers.
Sales executive
The Sales Executive or Product Specialist is a key team member responsible for sharing their passion and knowledge of our new and used cars to ensure that we deliver an exceptional customer experience at all times. In this role, you’ll learn how to build customer relationships so that customer needs are met in the most-friendly, efficient and professional way possible. Training includes understanding the market, the competition, product range and how to be able to fully explain the financial options available to customers – ultimately supporting you to deliver an outstanding customer experience.
Applicant advice
Once you have found a vacancy that you would like to apply for, the application process can sometimes be a little daunting, and each employer my adopt a slightly different process. That’s why we’ve put together a series of frequently asked questions and application guidance to get you started.
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Diversity and inclusion
Diversity breeds innovation. Our customers are diverse and our challenge is to reflect this in everything we do. Our differences make us unique, and diversity brings value and innovation. In an increasingly online, digital, connected world, we believe this is essential to achieve a positive work culture that creates the best engagement with our diverse customer base.
We believe in job opportunities for everyone. We’re committed to building a diverse team and celebrating all the creativity, innovation and bright ideas this brings. It’s all about attracting and retaining the best people for the job, and we’ve taken significant steps to develop a more diverse workforce at every level, and continue to do so.
Our retailers continue to identify opportunities for flexible working, personal development and promotion of internal talent while creating environments where anyone working in our teams feels comfortable to bring their true selves to work.